Account management for admins

Usage report

The usage report unifies seat and Flex usage information in a single view to help admins make the most of licenses and Flex tokens. This leads to better informed purchasing and licensing decisions. The usage report helps you differentiate frequent users from occasional ones. For example, if you see that a given user only accesses a product a few days a month, you may decide to assign that user to Flex instead.

Note: Usage reporting, which measures the activity of users connected to the internet, is only available for products with single-user access. Data is protected by Autodesk privacy principles and is only used for the purposes for which it was collected. For more information, see the Autodesk privacy statement.

Information in the usage report includes:

Total number of subscriptions for your teams
Seat counts, seat assignments, and assigned date
Usage patterns, including days used, monthly average use, and last accessed date
Flex tokens used, remaining balance, number of Flex users, and monthly average of tokens used
Groups associated with each product user
Assigned and unassigned subscription users
Active and inactive subscription users

To view the usage report

Sign into your Autodesk account.
Select Reporting > Usage Report.
To find the usage data you want:
- Expand the Team drop-down menu to see usage data for desired users. You can view product use, average days of use per month, product assignment dates, and Flex tokens used.
- Expand the Date range menu to specify the date range within which you want to review usage data. You can create a custom date range or choose from a preset range.
- Select Filter to view selected data based on access options, user activity, seat assignments, Team, Group, and usernames or email addresses. Applied filters carry over to the export report.
- Select Columns to choose the information to be displayed. Click a column header to sort the list by days used, monthly average, product, or other criteria. The view you select will remain the same from session to session. All columns will be included in the export report.
- Select an individual user for an in-depth view of that user. A dialog displays an information table that includes the user’s teams, associated product use, and access option. A separate row provides details of other products and collections to which the user is assigned. Links take you directly to applicable pages to manage the user’s access, or to the Seat/Token Usage reporting pages, saving you click-through time. Be sure to use the browser back button to return to the usage report page.

Note: If your team's personal data (PII) is set to On, usernames, email addresses, and profile images are displayed. If personal data is set to Off, then that team’s members’ personal data will be hashed. If personal data is set to Off for one or more teams and All Teams is selected, then hashed data values are shown for all teams.

To export usage report data

You can download a spreadsheet that uses your current filters and date range for your team’s usage report data.

Sign into your Autodesk account.  
Select Reporting > Usage Report.
Click Export to generate the file.
In the Export page, under Export History, click Download when the status is available.

To unassign users from products

Admins can unassign users directly from the usage report.

Select the checkboxes associated with the users to be unassigned.
Click Unassign in the action bar.
Click Unassign in the confirmation dialog box.

Note: Users assigned via group or default assignments cannot be unassigned from the Usage Report. This is to maintain access to other products contained within the group assignment while keeping the group intact.

Frequently asked questions (FAQs)

Click the expansion symbol by a question to view the answer.

What is an active versus inactive user?

Active users are currently assigned to the product and have used that product in the selected date range.

Inactive users have access rights to the product within the selected team for the selected date range but haven’t accessed the product. Admins can use the rolling date ranges or the custom date picker to tailor the reporting range to their preference.

Note: If a user has multiple entitlements to the same product across multiple teams, it’s likely that the user is inactive on one team and active on another team. For this reason, the summary number for Inactive isn’t present when All Teams is selected.

Why don’t my active users plus my inactive users equal the number of assigned seats? The numbers don’t compute!

It’s possible that a subset of your assigned user base meets neither the active nor the inactive definitions described above. For example, If a user has been assigned for a duration less than the selected time range and hasn’t yet used the product, that user isn’t counted (by definition) as active or inactive. They are assigned, but not yet active.

Why aren’t Flex users ever tagged as inactive?

The Inactive User tag is intended to help you make the most of your subscriptions, ensuring that users with subscriptions are regularly using their products.

Flex is designed to offer flexible access to more than 100 products by using pre-paid tokens for each day of use. Because of this, Flex users are not necessarily expected to access products on a regular basis. Tagging Flex users with an inactive status therefore conflicts with the purpose of Flex. Flex users are only charged tokens when they access products, so you generally don’t need to remove their access based on low usage.

Why does the inactive filter show rows for both Flex and subscription?

Currently, the filter logic for inactive doesn’t consider the access model (e.g., Flex). Autodesk plans to update this experience so that, when selecting Inactive, you won’t see Flex rows in the table.

How does Autodesk define last accessed date?

Last accessed date represents the most recent date (using UTC) on which a license authorization call was made.

How is usage defined?

The definition of usage depends on whether or not you’re using the Flex plan. To learn more, see Usage reporting FAQs. For regular seat usage, see Seat usage reporting. For Flex usage, see Get Flex usage information.

If a user isn’t connected to the internet, is their usage data reflected in the Usage Report?

No, offline usage isn't reported in the Usage Report.

What data does the usage report include about groups?

The usage report reflects the current state of the group (or multiple groups) to which an end user belongs. Groups shown in the usage report can change if and when an admin updates the group membership.

Note: As group assignment is optional for user management, the group field may be blank.

How are teams reflected in the usage report differently than groups?

Team assignment is permanently associated with each usage transaction and won't change over time (with one exception, a team merge event).

In contrast, groups shown in the usage report can change when the admin updates group assignment membership.